You are viewing Aaker on Brands blog posts from December 11, 2013 through February 12, 2014. You can also view the most recent posts.

5 Lessons From T-Mobile's Game-Changing Strategy

Typical mobile industry players are regarded as arrogant and insensitive to the frustrations of the consumers. It’s an industry that has long frustrated customers with complex plans, locked-in contracts, restrictions against upgrading phones and the loss of investments in existing devices. But now, T-Mobile has introduced a game changer to the market.

They call themselves the Un-carrier, to vividly emphasize that they are doing something radically different. They’re basing their whole philosophy around doing exactly what the customers want, as indicated by their feedback. It sounds simple. So why did it take so long to create such a strategy? And why was T-Mobile, the number 4 player in the industry, the first to innovate? (Full Disclosure—Prophet was a partner with T-Mobile in developing the new strategy.)


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February 12, 2014  •  Permalink

The Budweiser Clydesdales Tell A Signature Story

The top Super Bowl ad this year by many accounts was the #BestBuds Budweiser ad that showed the relationship between an adorable puppy and some of the signature Budweiser Clydesdales. One of the top ads last year was a Budweiser ad that showed the strong relationship between a Clydesdale and his trainer. In fact, since 1986 the annual Budweiser Clydesdale Super Bowl ad is always highly rated, with some saying that Budweiser are the best ads each and every year.

The Clydesdale ads are entertaining and meaningful to people because of the emotion they engender. They represent the best of people, horses, dogs and country. They represent great advertising in terms of audience attention and liking. But do they “sell” a beer brand? To answer that question you have to understand signature…

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February 5, 2014  •  Permalink

Personal Branding at Its Best: Three Kids in NYC

Personal branding is for everyone. There isn’t a person out there who wouldn’t benefit from developing a brand vision for his or her professional and personal brand. Personal brand visions need to be interesting, differentiating and authentic to succeed.

Once a brand vision is in place, the challenge is to live the vision and present it to others. Effective presentations will involve stories with a strong storyline, a punchy conclusion and visuals. One of the most wonderful examples of effective story presentations are three books, each describing a four month adventure of three kids, who happen to be my grandchildren…

Developed with help from their mother, each book records the kids’ experiences with colorful illustrations and one professional rap video, with a style that is both enticing and

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January 29, 2014  •  Permalink

Collaborative Global Brand Management Is the Answer, According to Larry Light

I always enjoy seeing what ideas my friend, the provocative Larry Light, comes up with. His latest, in an article published in the Journal of Brand Strategy (Autumn-Fall, 2013), centers around the concept of collaborative global brand management. The idea is that both the strategy and tactics of a global brand need to be a shared responsibility of the local brand team and the global brand team. Larry has real credentials with global brands. He was a turnaround CMO at McDonalds and now is the global brand strategist at Intercontinental Hotel Group, a chain of some 4,500 hotels that include the Holiday Inn and Crowne Plaza brands.

Collaborative global brand management rests on two assumptions:

  • The world has evolved to a place that standardization just does not work. Rather, we see strong local cultures, unique preferences,

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January 22, 2014  •  Permalink

California Casualty: A Role Model for the Power of Energizers

California Casualty is a 100-year-old property and casualty insurance firm with premiums just over 300 million dollars and an admirable sense of values and culture that harks back to the founder. Now run by a fourth generation CEO, the firm proudly states “We protect American heroes” and primarily serves affinity groups such as police, firefighters, nurses and educators. The firm is able to offer specialized products and services to these groups and provide added value to their associations as a result. (Full disclosure, I am a former board member of California Casualty.)

It’s a great company, but they have a problem cutting through messaging clutter, creating branded energy and gaining visibility in the marketplace. They have two handicaps that are shared by many firms. First, their product, insurance, is regarded by many as being either

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January 15, 2014  •  Permalink

Need a Digital Role Model? Consider Burberry.

Luxury brand think tank L2 recently rated Burberry as the best digital program of all the luxury clothing brands. So, I set out to see what prompted this appraisal.

Burberry has creatively used digital to inject energy into the brand with a variety of programs, some with little obvious link to their clothing.


  • Their “Art of the Trench” website where customers can post pictures of themselves wearing the iconic Burberry trench coat. The project is an ongoing collaboration between Burberry and some of the

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January 8, 2014  •  Permalink

What Are Your “Take My Name Off the Door When...” Values?

I was recently reminded of the power of meaningful organizational values when I watched Leo Burnett’s farewell speech, “When To Take My Name Off the Door.” In his own style, he talked about making outstanding advertising, which is the core value of Leo Burnett.

He says in part: “Somewhere along the line, after I’m finally off the premises, you – or your successors – may want to take my name off the premises, too. That will certainly be OK with me. But let me tell you when I might demand that you take my name off the door. That will be the day:

  • When you spend more time trying to make money and less time making advertising – our kind of advertising
  • When you forget the sheer fun of ad making and the lift you get out of it
  • When you

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January 2, 2014  •  Permalink

Looking Back: Top 5 Brand Building Tips From 2013

While looking back at my blog in 2013, I wondered: Which posts address a key dimension of branding and provide insight that should help others? I selected the top five posts that can make a difference in brand strategy. These issues all appear on the pages of my upcoming book, Aaker on Branding: 20 Principles That Drive Success.

Five steps to getting brand touchpoints right

The brand vision needs to be reflected by the brand experience at each touchpoint. To get it right, you must: identify existing and needed touchpoints, determine which are deficient, evaluate the impact of each on customers, prioritize, and develop a touchpoint action plan. A touchpoint program will affect the customer experience and reinforce the brand vision internally and externally.

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December 23, 2013  •  Permalink

Tesla Needs to Re-Position the Gas-Powered Car Sub-category

Tesla has gotten significant negative press coverage because of accidents involving fires. In Washington and Tennessee, fires resulted after cars ran over debris on the road that pierced the battery compartment. These incidents have caused the National Highway Traffic Safety Administration to open a formal investigation into the safety of the Tesla Model S electric car. (A third fire happened in Mexico after a driver drove through a wall and hit a tree.)

Tesla’s stock has already rebounded, after an initial plunge, after a German safety inquiry said it found no mechanical defects with the $70,000 cars. But consumers may be tougher to win back than investors. The images of burning Teslas will be hard to overcome in the minds of potential buyers.

Tesla needs to reframe the discussion away from the safety of Tesla alone and shift the conversation to a comparison between the safety of gasoline-powered

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December 19, 2013  •  Permalink

The Power of Print

A few days ago I received two items in the mail that caught my eye and reminded me of the power of print: A Tiffany & Co. catalog, and WSJ. Magazine.

The Tiffany & Co. catalog was in glossy booklet form but was so well-designed and eye-appealing that I was immediately drawn in. Incredible, creative Tiffany designs were photographed impeccably. The jewelry was surrounded by settings and visual stories that involved a man and a woman in a meaningful relationship, with the occasional dog or staircase making an appearance. The title page had the words “The Perfect Holiday Comes Wrapped in Blue” presented on the classic Tiffany blue background. The first page opens with a picture of the Tiffany blue box with the line “There is such a thing as the perfect present.” Each page had descriptive and often poetic text. The rose bracelet was accompanied with “Tiffany designers honor the

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December 11, 2013  •  Permalink