Relevant articles covering issues and challenges facing senior executives today.

Don't Blame the Messenger [PDF]
By Roger Sinclair

Marketing is under threat. First it was tobacco, now it is alcohol and food, next it will be motor vehicles, carbonated beverages, and fast food restaurants. It is not the damage that these products are capable of that worries me — it is the attack on marketing as the cause that should concern the industry.

Choose Your Weapon [PDF]
By Roger Sinclair

It came as something of a surprise to me to learn that brand valuation is closely linked to a contributory cause of the world financial credit crisis. A big discussion point right now is how intangible assets that have no active market as a reference should be valued. Apparently, this was one of the major “last straws” in the demise of the banks which used level 2 as the method to value their assets and not level 1. If that means little to you, you are not alone.

What Marketing Is Not [PDF]
By Roger Sinclair

Marketing is often described as a profession. It is not. If it were a profession, no one could be a marketer without having completed the requisite training and having the certificate on the wall. Marketing will never be a profession in the true meaning of that term, but marketers will become more professional in what they do if they augment their competency with these additional skills. 

Determination of Fair Value of Intangible Assets for IFRS Reporting Purposes [PDF]
By Roger Sinclair

Since brands are now assets when they are included in a business combination, ways of valuing them must be developed that take account of their special characteristics. In this article, we demonstrate that brands do have characteristics worthy of special consideration and that valuation professionals might have to adopt some unfamiliar approaches to do full justice to this form of intangible asset.

After the Harvest Comes the Fallow Phase [PDF]
By Roger Sinclair

In this article focused on professional services companies, Roger argues that there is a negative correlation between the time a services company completes the job and the level of commitment for clients to buy again. To combat this, professional services companies should adopt a new form of brand equity research. (AMA Research in Services Conference, 2003)

Owning the Right Strategic Imperatives
By Scott Davis

In this article Scott Davis outlines a marketer's 5-step plan to becoming a growth catalyst. (The Advertiser, July 1, 2009)

Back to the Future [PDF]
By Roland Bernhard and Tobias Ammann

This article suggests a way forward for the Swiss financial market center and its international banks. It argues that while loosening the secrecy law will take away one USP and cause uncertainty among clients, it will be beneficial in the mid term. The opportunity lies in a key pillar of Swiss banking: integrity. By aligning business practices and behaviour to the desired brand identities, the Swiss banking brands are likely to recover and regain strength by delivering a relevant promise in a credible way. *Please note this article is in German. (Persönlich, May 2009)

The Prophet Customer Experience Report: Supermarkets [PDF]
By Prophet

Our second report in the series examines the customer experience in the UK’s supermarkets. The phenomenal change in the food retailing landscape over the last ten years clearly shows that consumers are more than happy to change brands. That change is not just based on price, but price combined with customer experience. (June 2009)

For CMOs to Be Visionary Leaders, They Must Have a P&L Mind-set [PDF]
By Scott Davis

Walmart’s Stephen Quinn has it. Steve Meyer of Dell services and Cammie Dunaway of Nintendo have it, too. “It” is a P&L mind-set.  It’s a mind-set critical for senior marketers to develop or sharpen if they expect to advance from being order takers or sales supporters to enterprise-wide, visionary leaders. (AdAge, June 3, 2009)

A Memo to the CEO: Marketing Matters
By Michael Dunn

Michael Dunn recently spoke to Consulting about The Marketing Accountability Imperative. This interview reviews the book's tools, metrics, and anecdotes designed to help marketers navigate through this new landscape by proving ROI and communicating their mission and results more effectively with the executives in the corner offices.  (Consulting, June 2, 2009)

A New Class of Asset [PDF]
By Roger Sinclair

What is a brand and when does it become an asset? In this article, we discuss the history of brand valuation.

Brand Valuation Is the Thing! [PDF]
By Roger Sinclair

Why are companies using brand valuation? There are many reasons including, in a few cases, sheer curiosity. Using a case study of the Australian wine industry, Roger explains why brand valuation is the thing.

Economy Spells Opportunity to Evaluate Brand Portfolio
By Jorge Aguilar and Larry Lucas

Companies that are successful over the long term are those that use this economic turbulence to rethink and optimize their businesses and portfolios in preparation for the recovery that’s sure to come. (Brandchannel, April 27, 2009)

The Prophet Customer Experience Report: Retail Banks [PDF]
By Prophet

Our first report in an upcoming series examines the customer experience in the UK’s retail banking sector. Under the microscope for months, and the subject of intense criticism over its role in the current economic crisis, the banking sector perhaps has most to fear in terms of customer backlash. (April 2009)

The Inspiration Discipline [PDF]
By Andy Stefanovich

A common scenario in corporate headquarters these days features the Chief Innovation Officer having a meeting with her Innovation Council in the recently completed, state-of-the-art Innovation Room, frowning at the results of their efforts to create a “culture of innovation.” Why don’t they have it? Why aren’t they getting the output they need?

Restore Confidence With Decisive Action [PDF]
By Andrew Pierce

Repairing the damage done to consumer confidence is not going to be easy, and many of the sector’s brands that were once pillars of the community (Lehman Brothers, Bear Sterns, and others) are beyond the task. But the work starts now, and falls to marketing leaders to draw on all the best thinking and resources at their disposal to get the job done. (Marketing News, December 15, 2008)

Making Marketing Smarter Amidst the Cuts
By Michael Dunn

Michael Dunn blogs about concepts from his latest book, "The Marketing Accountability Imperative," and discusses five tough questions in guiding how best to reduce and reallocate budgets. (Jossey-Bass on Leadership, March 23, 2009)

The Shift: Becoming Visionary Marketers Who Control Quest for Growth  [PDF]
By Scott Davis

This article, focused on key themes from Scott Davis' upcoming book, "The Shift," outlines a series of profound shifts that have ushered in a new era in marketing. This era is marked by Visionary Marketers who know that no one is better suited to help drive the growth agenda than the head of marketing.

Re-launching brand USA
By Alistair Robinson and Benjamin Lickfett

Countries are like brands, they make a promise about what they will deliver to the world and most importantly what they will deliver to their customers, their citizens. (inthenews.co.uk, February 19, 2009)

NHL: Brand Resurrected
By Andrew Pierce and John Conti

The National Hockey League is a remarkable turnaround story serving as a lesson for brand reinvention. (Marketing Daily, February 16, 2009)

Goya is Big, But Not Great (Yet) [PDF]
By Jorge Aguilar and Larry Lucas

When you think about prepared Hispanic foods, Goya is the brand that most likely comes to mind. Many brands are at a similar impasse, investing significant resources in the quest to become authentic Hispanic brands. But they end up stuck in the middle, unable to connect with this demographic group and undifferentiated against competition. Why? (Brandchannel, February 16, 2009)

Lux Brands Face Tough Balancing Act [PDF]
By Kevin O'Donnell

Luxury brands face no small dilemma these days as they try to deliver growth without compromising cachet—all against the backdrop of a severe global recession that’s sure to challenge their fabled resistance to downturns. (Marketing News, February 2009)

Brand Challenge: Renovate Before It’s Too Late [PDF]
By Fred Geyer

Stories of marketing heroes who transform poorly performing brands never fail to enthrall us. But why do some brand leaders wait until their brands are at the breaking point, and at risk of joining such brands as Radio Shack, 7Up, or the GAP, for which renovation may be too late?

Correcting the Brand Backlash [PDF]
By Kevin O'Donnell

The anti-brand backlash can be contained, Kevin argues, by teaching those who think a brand is just a name slapped on a package that the true concept of Brand is the 360-degree experience a consumer has with it. (Marketing News, November 2008)

Why Sony Missed the iPod - The Curse of Silos
By David Aaker

Sony's three silos thwarted their efforts to create a new category and preempt Apple's iPod. It is likely that a product that combined the energies, resources, and customer insights of the three silos and was improved over time would have been successful and that the iPod opening would not have materialized. (Marketing Daily, February 6, 2009)

Innovation In a Recession: Necessary and All the More Possible [PDF]
By Prophet

While it is tempting to cut resources, slow down product launches, and refocus only on the core, companies that continue their commitment to innovation are more likely to reap great rewards. (January 2009)

Get Out of the Silo
By David Aaker

Prophet Vice Chairman David Aaker argues that to succeed in today’s global arena, marketers must learn to appeal to consumers whose interests transcend individual products and regions. (Strategy + Business, January 20, 2009)

Achieving Accountable Marketing: Six Critical Value Levers Must Be Pulled
By Michael Dunn

Accountable marketing performance is an achievable goal. By focusing on, and unlocking the power of the six critical value levers, the marketing organization will prove out its value to the business as a whole as the creative yet rational source of future growth. (Brandchannel, April 13, 2009)

Creating the Brand-Driven Business: It’s the CEO Who Must Lead the Way [PDF]
By Michael Dunn and Scott Davis

A point of view on the role CEO's play in creating brand-driven businesses and a toolkit to guide their efforts. (Handbook of Business Strategy, Volume 5, No. 1, 2004)

Brand Strategy: The Key to Confronting a Crisis [PDF]
By Bernhard Schaar and Francisco Pinedo

CMOs are responsible for managing the assets, resources, and tools that are needed to confront a crisis. That’s why they have to play a more active role in their organizations, trying to generate alternative solutions (instead of just following/obeying them). This article explains a 5-step process to develop an effective brand strategy. *Please note, this article is in Spanish. (Marketing y Ventas, January 2009)

Making Marketing Smarter Amidst the Cuts [PDF]
By Chiaki Nishino and Fred Geyer

The troubled economy is forcing corporate leaders to re-evaluate their spending plans across the board and marketing is not exempt. In fact, marketing is often first in line for cuts as corporate leaders attempt to identify immediate cost reductions that may take longer to achieve in other areas. (December 2008)

Sauce of Conversation [PDF]
By Vanessa Cohen

In this article, Vanessa discusses Pizza Hut’s rebranding of some of its outlets as ‘Pasta Hut’ and whether or not it will produce long-term growth for the brand.  (Also available at http://www.brandstrategy.co.uk/) (Brand Strategy, December 2008)

An interview with David Aaker on "Spanning Silos"
By David Aaker

In this blog posting, personal branding expert Dan Schawbel speaks to David Aaker about his new book "Spanning Silos." (Marketingweb, December 2008)

Marketing in a Silo World: The Challenge for Chief Marketing Officers
By David Aaker

In this article, David Aaker examines how silo barriers within organizations can be reduced or eliminated, leading to stronger offerings and brands and effective synergistic marketing strategies and programs.  *Please note, there is a fee to obtain a copy of this article. (California Management Review, Fall 2008)

Get (and keep) Great People [PDF]
By Roland Bernhard

This article examines the Employee Value Proposition as a potential strategy for attracting and retaining the best people in tough times. (Customer Strategy, November 2008)

Exclusive Interview with Marketing Pioneer David Aaker
By David Aaker

This blog post, written by Dan Schawbel, features an interview with David Aaker discussing his new book, "Spanning Silos: The New CMO Imperative." (Personal Branding Blog, November 19, 2008)

Tools for Profit [PDF]
By Michael Dunn and Roland Bernhard

This article outlines how CMOs can make better marketing spend decisions and evaluate the success or failure of their decisions. They argue that marketing effectiveness can be improved by following six key levers. *Please note, this article is in German. (Absatzwirtschaft, November 2008)

A Plan for Spanning Silos
By David Aaker

David Aaker discusses concepts from his latest book, "Spanning Silos: The New CMO Imperative." He outlines a variety of ways to address silo-driven problems. *Please contact Prophet for a copy of this article.  (AdAge, November 10, 2008)

Abandoning Old Marketing Paradigms [PDF]
By Prophet

This article summarizes the speeches that given at the 2008 CMO Conference in Switzerland. It reflects the latest marketing thinking of branding gurus such as Jean-Claude Larréchés from INSEAD, and David Aaker, Vice Chairman of Prophet. *Please note, this article is in German. (persönlich, October 2008)

Offsetting the Risks of Innovation [PDF]
By Jorge Aguilar and Kevin O'Donnell

Classic financial theory has it that all else being equal, the greater the risk, the greater the return. And when it comes to innovation, those businesses that are the most successful embrace that notion.

Powerbrands in Crisis [PDF]
By David Aaker

In this interview with David Aaker, he discusses the consequences of the financial crisis on brands in the financial services industry, the silo thinking of globally operating companies, and the short duration of CMO’s in their jobs. *Please note, this article is in German. (persönlich, October 2008)

Spanning Silos, A CMO’s Job Guide
By David Aaker

Michael Krauss, a writer for Marketing News, calls David Aaker's book a "must-read for every chief marketing officer and any marketer that aspires to that lofty C-level role."  *Please note, this article is not available online.  Please contact Prophet for a copy.  (Marketing News, October 15, 2008)

From Silos to Synergy [PDF]
By David Aaker

The existence of functional silos is a serious challenge for CMOs. This article, based on David Aaker's latest book, "Spanning Silos: The New CMO Imperative," discusses ways to combat silos to advance marketing and develop stronger offerings and brands. (The Advertiser, October 18. 2008)

“Cart Before the Horse” Marketing? Neigh! [PDF]
By Fred Geyer

For all the great marketers and great marketing, we still see too many instances of what I call “cart before the horse” marketing. The cart, of course, is marketing tactics, while the horse is the need to meet critical customer needs. The result is strategies and initiatives that falter before the finish line.

How Financial Services Marketers Should Deal With Crisis of Confidence [PDF]
By Chiaki Nishino and Fred Geyer

As the global financial meltdown spreads, it’s clear that financial brands have been profoundly damaged by a crisis of confidence among their stakeholders. Brands that until a few weeks ago were pillars of the community are today widely distrusted.  Marketing leaders didn’t get financial institutions into this mess. But they will be instrumental in repairing the damage.

The Future of Wall Street Brands [PDF]
By Joseph Gelman

The global financial services crisis raises issues for CMOs who now find themselves with new brands in their portfolios. Actions undertaken to protect brand equities of all the players — whether acquirers or acquired — must be carefully considered against a backdrop of customers, comparative health issues, and strategic compatibilities.

How to Cope With Aging Brands [PDF]
By Joseph Gelman

Individual brands, or even whole categories, that were once important for a particular consumer segment, become irrelevant as society evolves and tastes change.  Should you completely lose your current brand equity association so you can become relevant to new consumers? (World Advertising Research Center, October 2008)

Why our Automakers are Eating Competitors' Dust [PDF]
By Andrew Pierce

The U.S. automotive industry presents yet another cautionary tale of how myopic thinking can decimate, if not destroy, brand equity and financial performance, leaving an iconic sector of American business choking in competitors’ dust. (Marketing News, October 1, 2008)

Make the Endorser Strategy Work [PDF]
By Kevin O'Donnell

I’m as fond of Mrs. Butterworth and her syrup as the next person. Splashed on pancakes or waffles? Delicious. As a special sauce to make my insurance bills a bit more palatable? Maybe not so much. (Marketing News, September 2008)

The Marketing Mix [PDF]
By Joseph Gelman

Joseph Gelman argues that the concept of bank branches is still alive, despite claims to the contrary. Banks should therefore take advantage of this situation to transmit the essence of their brand to clients at all points of interaction, particularly in light of the current cash crisis. (Strategic Marketing, July/August 2008)

Tough Times Increase Pressure To Meet the Marketing Effectiveness Imperative [PDF]
By Chiaki Nishino and Jay Milliken

Jay Milliken and Chiaki Nishino expose the notion of marketing effectiveness in times of recession, placing particular emphasis on Test and Learn.

Marketing Effectiveness in a Recession [PDF]
By Joseph Gelman

Joseph Gelman exposes the notion of Marketing Effectiveness in times of recession, placing particular emphasis on Test and Learn. *Please note, this article is in Spanish. (La Gaceta de los Negocios, July 18, 2008)

Where Do the Best Ideas Come From? The Unlikeliest Sources [PDF]
By Kevin O'Donnell

There's a "secret sauce," as a friend would put it, to creating a recipe that works for serving up innovation success. But if businesses have trouble getting it quite right, it's because they're short on a critical ingredient: inspiration. (AdAge, July 16, 2008)

“Customer Experience” – Managing an integrated brand [PDF]
By Andrea Hilber and Roland Bernhard

CMOs can no longer invest in traditional marketing channels.  They must focus their marketing dollars on customer touchpoints that create the greatest opportunity to generate sustainable brand value.  *Please note, this article is in German. (Marketing & Kommunikation, July/August 2008)