Our thinking is appearing in publications around the world

Only the publications matching your filter criteria are shown below. You can also show all publications.

Title	Author	Type	Date ↓
Understanding and Delivering Customer Experiences that Count The ability to create and manage the customer experience is something more businesses would like to get right. It's an attainable goal. All it takes is the mindset combined with consistent and thoughtful deployment of tools that allow customer experiences to be monitored and optimized.	Peter Dixon and Rune Gustafson	Article	August 15, 2011
Shifting Retailers Respond to “Season of Discontent” Retailers have always been driven by the seasons. The holidays, of course, and particularly Christmas. Fall and back to school. The ushering-in of spring and summer, with promotions around fun and leisurely pursuits. Since the recession officially reared its head in January of 2008, retailing has added a new season to its lineup: The “season of discontent.”	Peter Dixon and Scott M. Davis	Article	September 25, 2009
Dixon on Problem Solving - Bad Times or Good Peter Dixon shares the kind of thinking that helps businesses transform – whatever the economic conditions.	Peter Dixon	Article	December 28, 2008