We are excited to announce our new report, “Making the Shift, Part II: A Culture Change Playbook for Healthcare Transformation.” In Part I of the series, we identified five key shifts that healthcare organizations need to make in order to become more consumer-centric. In Part II, we focus on the cultural dynamics that are critical to making these shifts happen.
Our research of over 60 executives across payers, providers and pharma organizations made one thing clear: Organizational transformation doesn’t happen without culture change. The interviews helped us identify nine moves organizations can make to start the journey toward consumer centricity. These nine plays, along with a maturity model for assessing organizational progress, are detailed in this report.
Download the report now.