While insurance companies have made much progress in reinventing themselves for today’s customers, the results are clear: There’s still some way to go. As many turn their attention towards planning and formulating their strategies for the year ahead, this playbook from our financial services practice outlines the different levers to pull in order to speed up digital transformation efforts and customer experience initiatives.
In this playbook you will learn:
- How insurers can transform their organizations from the inside out by effecting culture change and equipping the business with the right talent and capabilities to succeed in 2021.
- How a customer-centric approach can help your business, how to get started and how to measure your efforts.
- What the state of transformation is in the industry today and the reasons to hit the gas now.