Some exciting recent projects include the development of United’s Employee Value Proposition and accompanying website for Aviate, their pilot recruitment program. She named Bixby, the voice agent for Samsung and developed the bot’s personality and dialogue. Ilana’s other clients over the years have included multinational tech companies, hospitality groups, financial institutions, nonprofit organizations, retail companies and everything in between.
Ilana has a master’s in writing from Columbia University in New York, where she also taught English Composition at the college level. She has led and developed trainings in verbal expression for many organizations, driven by the belief that writing is a technical skill that anyone can learn. In addition to her work at Prophet, Ilana is a published author and essayist.