Susan works with clients to assess the impact of AI and other advanced technologies on business, and to identify use cases, opportunities, risks and organizational and cultural considerations. She also works with technology vendors to refine product road maps and strategies based on her independent research.
Susan is a senior fellow at the Centre for International Governance Innovation, an independent, non-partisan think tank based in Canada. She is a sought-after keynote speaker, and regularly presents to audiences around the world. Susan is a member of the U.S. Department of State Speaker Program, which recruits dynamic American experts to engage international audiences on topics of strategic importance to the United States. Her TED talk, “What Do We Do With All This Big Data?" has been translated into 25 languages and has been viewed more than 1.3 million times. Susan’s research is used in university curricula around the world, and she has been quoted in numerous media outlets including The Wall Street Journal, Fast Company, The New York Times and the BBC.
Susan holds a Bachelor of Arts in Rhetoric from the University of California at Berkeley.