Susan Etlinger is an industry analyst at Altimeter, a Prophet company. She is a globally recognized expert in digital strategy, with a focus on artificial intelligence, AI ethics and big data. Susan conducts independent research and has authored many reports that are available for download.

Susan works with clients to assess the impact of AI and other advanced technologies on business, and to identify use cases, opportunities, risks and organizational and cultural considerations. She also works with technology vendors to refine product road maps and strategies based on her independent research.

Susan is a senior fellow at the Centre for International Governance Innovation, an independent, non-partisan think tank based in Canada. She is a sought-after keynote speaker, and regularly presents to audiences around the world. Susan is a member of the U.S. Department of State Speaker Program, which recruits dynamic American experts to engage international audiences on topics of strategic importance to the United States. Her TED talk, “What Do We Do With All This Big Data?" has been translated into 25 languages and has been viewed more than 1.3 million times. Susan’s research is used in university curricula around the world, and she has been quoted in numerous media outlets including The Wall Street Journal, Fast Company, The New York Times and the BBC.

Susan holds a Bachelor of Arts in Rhetoric from the University of California at Berkeley.

Susan's Latest Thinking

Innovation + Trust: The Foundation of Responsible Artificial Intelligence

Ethical AI: A Quick-Start Guide

Altimeter’s Top Digital Trends for 2019

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News & Press

How Leaders In High Growth Companies Use AI To Accelerate Their Competitive Advantage

What is AI? And Exactly How Can We Use It?

Your AI’s Ethical Lapses Could Be Causing CX Disasters

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