The Role

The service strategy and design manager will be based in Chicago, Atlanta or New York and be responsible for uncovering user needs through research, developing deep insights, generating concepts and crafting how people will interact with the products and services we design.


  • Collaborate with our insights & analytics, strategy and tech/data teams to understand user and business needs, identify design opportunities, envision meaningful new experiences, create a business case, evaluate the necessary enablers to bring an experience to life and to create road maps for execution
  • Lead the thinking and problem solving around service & product strategy and design at a project level. Extend the craft beyond experience teams to the broader Prophet team
  • Coach, mentor and develop more junior experience practitioners at Prophet
  • Create method and deliverable artifacts that define service & product strategy and design as a way of working
  • Identify and close new business leads. Serve as active participant in business development efforts, both within existing clients and for new client opportunities
  • Manage day-to-day aspects of senior level client relationships and act as a strong representative of Prophet
  • Manage Prophet teams to drive superior results and insightful recommendations
  • Espouse Prophet’s values by promoting entrepreneurship and innovation; fostering creativity and engendering an ethical approach to conducting business


  • 7-10 years (minimum) in an experience studio, digital product company or strategic design consultancy
  • 4+ years management experience leading integrated, multidisciplinary teams solving experience challenges
  • Bachelor’s degree or equivalent experience in a related field
  • Demonstrated experience leading multiple cross-discipline teams
  • Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence or JIRA is a plus
  • Extensive knowledge of and experience with driving and applying user-centered design processes. Accustomed to working collaboratively with clients, users and cross-functional team members
  • Understanding of areas of specialization within the greater design landscape, including but not limited to business design, design research, visual design, interaction design and content design; willingness to broaden own skillset into adjacent specializations while refining mastery of primary skillset
  • Advanced ability to directly create or lead the creation of experience maps, user journeys and service blueprints, interaction models, flows and wireframes
  • Advanced ability to directly create or lead the creation of business cases and roadmaps for service or product concepts
  • Extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes
  • Deep familiarity with agile methods and team constructs is expected. Understands the product manager/owner role; has likely assumed it before. Working experience on a product team during early-stage product concepting and design is preferred
  • Masters degree in interaction or service design preferred

About Prophet

Prophet is a consultancy that helps clients find uncommon growth through marketing, brand, experience, innovation and organization & culture capabilities. We operate differently than other consultancies, blending insight, strategy and creativity with an optimistic yet pragmatic approach.

We have partnered with some of the world’s most successful companies, including Electrolux, T-Mobile, UBS, Gatorade and GE. With twelve global offices and more than 450 experts in marketing, innovation, digital and design, we are able to bring together the right people with the right experience to solve our clients’ business challenges.

We're an Equal Opportunity Employer

Prophet is an Equal Opportunity Employer. Our people are everything to our business. We encourage all of our employees to be fearlessly human and unexpectedly irreverent, welcoming the entire person to the office every day – no matter where they come from, how they identify, who they love or what they look like. Therefore, all employment, promotion and evaluation decisions are based solely on qualifications, merit and business need.

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