The Role

Springbox offers a fun, stimulating, technology-focused work environment that is fast-paced and rewarding. We are committed to fostering an environment where highly talented, challenge-hungry people thrive. You will have the opportunity to learn and grow your skill-set, while making a real contribution to a rapidly expanding agency.

This position is an exciting opportunity for an IT enthusiast to join our IT team in the Austin office. We have around 45 employees in the Austin office, but as you will be part of an international IT team, you will be expected to assist with the issues from other offices when required.

We are looking for a self-starter. Some whose is passionate to learn, grow and deliver in an IT role. We are also looking for someone with great customer service and social skills as we require an engaging person who is proactive and always showing users solutions rather than asking them to do things.

A willingness to work on day to day issues, server and networking issues as well as be involved in global projects. Travelling may be required.


  • 5+ years of experience in an IT environment
  • Strong troubleshooting skills
  • Experience supporting Macs (OSX 10.10 and above) and Windows (10) with the Microsoft Office 365 suite and Adobe Creative Cloud
  • Experience supporting smart phones (iPhones and Samsung) and printers
  • Working knowledge of Windows servers, Active Directory, DHCP scopes, DNS, Exchange, Cisco switches and Sophos
  • Hardware experience
  • Printer support
  • Windows Server 2012-2019
  • Self-starter spirit and willingness to learn
  • Great customer service and interpersonal skills
  • Willingness to assist with other office duties

Bonus Skills

  • NAS – AFP/NFS/CIFS file sharing experience
  • Cisco – CCNA /firewall experience
  • Scripting
  • Experience of working with vendors
  • VoIP systems
  • Intune
  • ITIL Foundation
  • O365 scripting

About Springbox

Springbox is an Austin, Texas based agency that helps companies become digital leaders and realize the potential of transformative ideas to achieve uncommon growth. Its portfolio of services includes business consulting, digital experience design, campaign planning and management and digital product development.

About Prophet

Prophet is a leading global consulting firm that helps clients unlock uncommon growth through marketing, brand, experience, innovation and organization & culture capabilities. We operate differently than other consultancies, blending insight, strategy, and creativity with an optimistic yet pragmatic approach.

We have partnered with some of the world’s most successful companies, including Electrolux, T-Mobile, UBS, Gatorade, and GE. With eleven global offices and more than 400 experts in marketing, innovation, digital and design, we can bring together the right people with the right experience to solve our clients’ business challenges.

Apply for: Systems Administrator

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