We are all learning to adjust to a new reality: adding new skills; making new connections; uncovering new opportunities; adapting to be more present virtually – and none of it is easy.
At Prophet, our culture is stronger than ever because our teams are stronger than ever. It can be difficult to know how to keep your teams inspired and engaged at these times, so I asked the leaders at Prophet to share their secrets to success. Here is what they are saying to their teams right now:
1. You first
You can’t take care of others if you can’t take care of yourself. Encourage your team to get the basics sorted out, take breaks and center themselves. Sometimes the best way to connect is to disconnect. Make sure they know that their well-being is paramount.
2. You are not alone
We are all in this together. Check in on everyone on a regular basis. Share online resources on new ways of working. Recognize what’s working well. Try daily stand-ups: they are a great way to actively listen, prioritize and understand what’s standing in your team’s way.
3. What we do still matters
The need for purpose does not go away, in fact, it may be more meaningful than ever. Spend some time with your team discussing your organization’s purpose. Remind each and every one of them the key role they play in delivering on it and explore ways to refresh it in the current context.
4. Uncertainty is the new normal
Working from home is going to continue indefinitely. Be prepared for change and don’t be unnerved by it, we’re seeing huge economic impact with revenue streams in extraordinary flux. Take the time to highlight moments where the team have successfully adapted to the unknown.
5. Patience is a virtue
Home schooling, elderly parents, cranky roommates: you may not understand everything your teams are going through – or how much longer routine tasks take. Allow extra time to get things done. Pair teammates with similar challenges to trouble shoot.
6. Don’t be afraid to ask for (and give) help
Reassuring employees that they are covered on their health insurance can go a long way to reducing anxiety. Point employees to assistance programs where they can get help. And encourage teams to offer help to each other and to their community. Generosity combats anxiety.
7. Soft skills matter more than ever
We are living online, from dawn to dusk. Pierce the virtual wall by starting or finishing every conversation with something personal. How are you feeling? What’s on your mind? How can we help? Not only does this give people a sense of community, it teaches them new skills, which we may all be needing for a while.
8. Look for the opportunities
Your teams are close to customers. They see what competitors are doing. They have ideas on how to respond. Find the time to brainstorm on the market opportunities that are emerging from the COVID-19 crisis. It will be fun and potentially profitable.
9. Well done
Recognizing contribution and celebrating progress is essential in these tough times. We need these rays of light to shine through in what can only be classed as a less than bright period. See it as more than a pat on the back, it’s a great way to extract learnings and replicate success.
10. What do you think?
Include teams in your decision making. If your organization needs ideas for quick wins, run a digital hackathon. If you are thinking about shifting roles and responsibilities, share a Google worksheet. If you are thinking about a workforce reduction, ask employees how they might approach it.
Some of these seem obvious. Some may be new. But they all try to answer the same question: How can we be socially connected while physically distanced? Your teams have the answer. Just ask.
Interested to learn more about how to keep your employees inspired and engaged during challenging times? Get in touch.