The Challenge

Aon Plc, a leading global professional services firm, providing a range of risk, reinsurance and human resource solutions, decided in early 2017 to sell its benefits administration and HR BPO platforms. The new company had to determine how to define itself in a relevant, fresh and genuine way, in an ever-changing, tech-savvy and increasingly B2C world.

This task required balance: leveraging the incredible experience of the company and its people, while taking a fresh look at health, wealth, HR and finance solutions; harnessing the power of technology and data, while appreciating that they ultimately exist to take care of people and their families. The leadership team needed to preserve the things that made the new company special while pushing toward a new frontier. The new company needed to define its point-of-view and quickly align around the vision. With three and a half months to do what would typically take a year, it was a race against time, and Prophet and the leadership team needed to be in lockstep in every phase of work and decisive at every juncture.

The challenge was clear – how to articulate and bring to life the new company’s purpose and brand positioning with a new brand name and visual identity that reflected its spirit and intention.

Our Solution

Prophet conducted a variety of research studies to inspire the development of the new company and brand. We interviewed stakeholders and customers, and looked at close competitors and emerging startups both inside and outside the category. The research pointed to one important insight - the new company wanted to not only provide security to people, but to leverage its technology platform, data and ecosystem of partners to make it easier for people and their families to thrive in work and life.

Prophet partnered closely with the new company’s marketing group to guide the executive leadership team in defining its purpose, values, positioning, new brand name, visual identity and brand voice.

Results

Within three and a half months, the new company defined its reason for being and aligned on how it would express itself. On June 6, 2017, Alight Solutions was introduced to the world. Reflected in its bold visual identity, Alight promises to simplify and enhance work and life by "reimagining how people and organizations thrive."

By relentlessly focusing on the end user, leveraging its strong heritage and expertise and creating inspired new ways of working, Alight is charting a course for business growth.

“The work we’ve done together here resonates because we didn’t let the truncated timeframe excuse us from the fundamental steps in the process. We committed to validating across all stakeholder groups: colleagues, customer-care representatives, leaders and clients. The enthusiasm and energy reflects the care we’ve taken to define this bold, new day for Alight.” - Maggie Lower, EVP, Marketing

Interested in learning more about how Prophet helps companies develop unique brand strategies, create engaging customer experiences and drive business growth? Explore our collection of case studies.

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