Companies must look beyond digital technologies and drive business innovation with a human-centered approach. People (customers and employees) and their preferences, behaviors and expectations continue evolving when disruptive technologies impact markets. Additionally, companies must explore current and future technology trends to become technology companies in their own right.
The State of Digital Transformation — 2017 highlights the early evolution through the Six Stages maturity model. These times demand urgency and acceleration of their efforts. Innovation and change management are critical partners for digital transformation initiatives. The combination introduces new business and operation models to expedite and escalate change across the six stages.