Conclusions
Becoming a truly consumer-centric organization in the healthcare industry is no easy feat. It requires hard work, and progress can often seem to be in the hands of unpredictable and ever-changing government policy. But the rewards of making these shifts are well worth the struggle, bettering the healthcare industry for patients, physicians, governments and other stakeholders.
In a world where healthcare organizations have made the five shifts, consumers would not only have a voice similar to what they experience in other industries, but also, the ability to manage their lives in a way that keeps them healthy and out of the hospital.
Learn more about the state of consumerism for payers, providers and pharma and how to apply the five shifts to become more consumer-centric.