Shifts in consumer behavior, technological advancement, and macro forces are pushing retailers to rethink how they create, deliver and capture value.
Using our Human-Centered Transformation Model™, Prophet helps retail clients, from digitally native brands to traditional brick-and-mortars, drive transformation from the inside out – from better understanding your customers, to defining new pathways for growth, to reimagining experiences, to equipping your organization to achieve transformational change.
Increase in Sales by Non-Category Buyers
Emart: A comprehensive data strategy helped the company drive sales from existing and new segments.
Consecutive Quarters of Growth
Electrolux: The company transformed itself into a consumer-driven company – from how it delivers shopping experiences to post-purchase support.
Increase in Customer Lifetime Value
LoveSac: The redesigned customer experience helped drive deeper affinity and increased spend with LoveSac’s customers.
WHAT WE OFFER
Business Model Innovation
Customer Experience Strategy
Operating Model & Org Design