Healthcare consumers are more informed – and demanding – than ever before. With ever-increasing expectations and options, they expect to receive the best total experience from every healthcare interaction with hospitals, doctors and pharmacies. To meet these expectations, healthcare organizations must seek out partnerships that can help them deliver great experiences.
People who are consumers outside of their interactions with healthcare organizations, and whose perceptions and expectations are set by other industries. At Prophet, we help our healthcare clients not only become great healthcare organizations and brands, but great organizations and brands, period.
In our recent study with GE Healthcare Camden Group, we found that 81% of consumers are dissatisfied with their healthcare experience. Check out the results of the study and key takeaways for providers: "The State of Consumer Healthcare: A Study of Patient Experience."
How do we create winning patient experiences?
How do I integrate brands after an acquisition?
How can we get more value from our brand portfolio?
How can I engage my employees with our brand?
How do I introduce new capabilities to the market?
Patient Experience Strategy
Digital Strategy for Healthcare Consumers
Portfolio & Architecture
Healthcare Staff Engagement
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