Healthcare consumers are more informed – and demanding – than ever before.
With ever-increasing expectations and options, patients expect to receive the best overall experience from every healthcare interaction with hospitals, doctors and pharmacies. To meet these expectations, healthcare organizations must seek partnerships that can help them deliver great patient experiences.
People are consumers outside of their interactions with healthcare organizations and their perceptions and expectations are set by other industries. At Prophet, we help our healthcare clients not only become great healthcare organizations and brands, but great organizations and brands.
In our recent study with GE Healthcare Camden Group, we found that 81% of consumers are dissatisfied with their healthcare experience. Check out the results of the study and key takeaways for providers: "The State of Consumer Healthcare: A Study of Patient Experience."
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