Innovating experiences, designing growth

From human-centered experiences to breakthrough products, Prophet helps businesses design what’s next – now powered by AI. Our expertise spans crafting captivating customer journeys, developing AI-enabled personas and tools, creating integrated services and building innovative business models that unlock new value.

Whether designing a digital platform, deploying generative AI for faster insight or transforming a service offering, we create experiences that captivate customers, drive loyalty and fuel growth.

Innovating experiences, designing growth

From human-centered experiences to breakthrough products, Prophet helps businesses design what’s next. Our expertise spans crafting captivating customer journeys, creating integrated services and building innovative business models that unlock value. Whether designing a digital platform or transforming a service offering, we create experiences that captivate customers, drive loyalty and fuel growth.

PRODUCT & EXPERIENCE DESIGN

How we can help

We launch new products, services and experiences that challenge existing business models. Our solutions combine human-centered design with AI-driven innovation to create new products, services, business models and experiences that accelerate in market impact.

Experience Strategy and Design

Design human-centered experiences that captivate customers

Service Design

Create integrated and relevant services that drive value

Product Creation

Shape future-ready products – integrating digital innovation and AI to fuel customer value and drive business growth

Business Model Innovation

Innovate business models to unlock untapped value

Website Creation

Design an innovative online experience that drives unparalleled growth

GenAI Go-to-Market Innovation

Uncover bold growth opportunities and launch transformative products, services, and experiences – powered by genAI

CVS HEALTH

Transforming kidney care: CVS Health’s innovative approach

How We Revolutionized Patient Experiences

CVS HEALTH

Transforming kidney care: CVS Health’s innovative approach

How We Revolutionized Patient Experiences

Our Experts

Tony Fross

Partner

Amelia Morabito

Associate Partner

Derek Kopen

Associate Partner, Digital

Alex Mulder

Associate Partner

Jo Roberts

Associate Partner

Our Thinking

Gain insights into creating human-centered, innovative experiences that captivate customers and drive growth. Our thought leadership explores trends, strategies and ideas that redefine what’s possible.

Blog

Building a Sustainable Business Innovation Capability

Research

Executing on Customer-Centricity

Blog

5 Fundamental Customer Experience Shifts Companies Need to Make

Our Work

Discover how we’ve partnered with brands to create transformative experiences, from product design to digital platforms, delivering measurable value at every step.

View All Cases

MECHANICAL LICENSING COLLECTIVE

Designing a portal experience to expedite royalty payments to music rightsholders

CVS Health

Helping CVS Kidney Care transform to disrupt the renal care industry

Electrolux TasteOS

Creating digital product and service design for a best-in-class experience

Our Clients

Let’s reimagine experiences together

Ready to create innovative experiences that captivate customers and fuel growth? Contact Prophet to transform your products, services and customer journey.

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