Are your customer-centricity efforts driving growth?
The financial services industry has become increasingly complex given changing market dynamics. New competitors, disruptive technologies and shifting consumer expectations all point to an industry that is ripe for change. To remain relevant, companies need to adapt or risk being left behind.
At Prophet, we take a customer-centric view of how to manage this evolving landscape. That means understanding where to play and how to win to unlock the potential of your financial services brand and the relationships you have with your customers.
With change, we see opportunity, and are here to help companies tap into their full potential to remain and gain relevance in the future.
Problems we solve
What does the future of financial services look like and how can I win?
How do I use customer data to unlock opportunities?
How can I drive value across complex value chains?
What does it take to become a digital-first institution?
Regaining brand reputation & customer trust
Brand & Activation
Bank of East Asia
Creating a bold statement in retail banking
Brand & Activation
"Innovation is booming, driven by an unbundling of core infrastructure services. Customers have more choices than ever before. For firms at risk, the urgency to transform has never been greater."
Saurabh Wahi, Partner
Services we offer
CX Strategy and Design
Value Proposition Development
Customer Data Opt-In Strategy
Business Model Transformation
Brand Positioning Portfolio Architecture
Our Latest Thinking
Reclaiming Interest: A Transformation Playbook for the Insurance Industry
How to Effect Culture Change in Financial Services
Human or Abstract? Defining Your Conversational Brand Experience
Digital Transformation for Financial Services: Three Reasons to Hit the Gas
The Actions Banks & Fintechs Need to Take in Europe Now
COVID 19: Leading in a Time of Crisis
Building Relevance in the Financial Services Industry